You may be clear in your mind about what performance expectations you have of staff, but have these been communicated to them in the best way?

Do you have the tools to help you frame those expectations and objectively measure whether your staff are meeting them?
If you do, this makes it far easier to manage poor performance.

We can help you develop an approach which will work in your particular culture and context. We help you identify key elements of how your staff work, not just what they do, to achieve their goals and develop these into an easy-to-use competency performance management system.

We have a long track record of helping organisations achieve higher performance through their staff. Some of this is about appraisal and supervision, but our approach goes well beyond that. The results are seen in well-motivated, customer-focused staff group with a 'can do' attitude. It is the high performing organisations who weather the storms of recession and cutbacks. In a difficult environment it becomes more essential than ever to tackle poor performance.

The support we offer includes:

•Tailor-made or off the shelf competency frameworks – these make a huge difference both in managing performance and recruiting better staff
• Appraisal systems that work for you, and which aren’t just a bit of paper stuck in the drawer for the year
• Staff supervision and feedback frameworks
• Ways to build a culture of high performance and continuous improvement
• Managing poor performance – policy and procedures, guidance and support to do this well
• Managing probationary periods, probationary extensions and dismissals
• Developing your managers to be effective performance coaches
• Helping you identify the best and most cost effective ways of training and developing your staff