Mediation is the art of resolving a dispute by facilitating the parties to come to their own solution.

It is an increasingly popular and effective method of dispute resolution in the workplace, requiring a specific skill set, structure, and timetable. Given the huge impact that good mediation can have on working relationships, it goes without saying that getting it wrong can be disastrous leading to irrevocably damaged relations.

On our Successful Mediation training course, our trained mediators guide managers through the process of mediation from start to finish, inspiring their confidence to mediate both formally and informally and passing on the knowledge and skills to ensure they cultivate effective working relationships back at the office.

Learning objectives

By the end of the training course delegates will be able to:

• Explain how and why disputes occur, enabling them to spot the early signs and use mediation early for better effect
• Identify the typical responses to conflict and how to prepare for them
• Define the different approaches to dispute resolution and when to use them
• Explain the process of mediation and confidently apply them
• Understand and be able to explain the benefits mediation to encourage staff to take part
• Anticipate the pitfalls of mediation and understand how to mitigate against them
• Learn and practice key mediation skills