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Quality Auditing OCN Level 3
Introduction
A two day course preparing your staff for the Supporting People Quality Audit Framework and coaching them to establish an internal auditing framework to regularly measure the quality service provision.
Objectives
By the end of this course learners will be able to:
1. Understand the importance of the Revised Supporting People Quality Assessment Framework; where it came from and how it’s used
2. Describe the 5 QAF objectives
3. Identify suitable evidence to demonstrate achievement of services standards.
4. Self-assess their service using the QAF and prioritise key areas for development
5. Understand the role of service auditing in continuous improvement
6. Effectively apply audit techniques and tools to their service.
7. Use appropriate interview approaches and techniques during the audit
8. Write clear and meaningful audit reports which have a consistency in their content.
9. Set clear and achievable action plans for improvement.
Next steps
Complete an online enquiry form for specific enquiries
or
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An excellent addition to our quality strategy. It really helped managers consider how they prepare for their own audits.
Riverside ECHG
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