We like to think that our work speaks for itself but we are very proud about what our customers say about us. 

Our success is underpinned by the lasting mutual relationships we have built, our ongoing support and advice service and our commitment to good practice and excellence in quality.

In a recent Real People survey, 95% of our customers would recommend us and 75% already have done

By far the majority of our business comes from word of mouth recommendation and repeat business. Our customers tell us that they love the ‘reassurance’ that they get from working with their dedicated account manager, our ‘tell it as it is’ attitude, our fast response and our translation of what can be complex into practical, workable and realistic action.

 Here is just a selection of our customers and what they have to say about us.

“The team at Real People understand instantly what we are going through.  We have been able to build a competency framework from scratch in 6 months and obtain buy-in and support from all the stakeholders - and all this has been a painless experience."

 Watford New Hope Trust

 

“What we get from Real People is a team of people who speak our language.   If I ask Real People to comment on something they will - and then they'll go that bit further and also offer suggestions for improvements.  They’re consistent in their advice and clearly a team of people who actually talk to each other. I’ve never felt as though anything was too much trouble.”

 Oxford Homeless Pathways

 

"The Real People team always respond quickly, are always reliable and always efficient. They offer insight well beyond simply giving us the factual information."

 Street Life

 

"It's great having the back up from Real People - and it's so important to have that support when you’re the only one looking at your organisation from an HR perspective. For me, I want to make headway quickly, know the best route to take and do it without making the mistakes that I could make if I were doing this alone.  Real People has both the HR and the sector experience. Solicitors can help with the legal aspects but have neither the best practice nor the sector knowledge to go that bit further."

 Shilhay Community

 

"Real People offers on-tap advice and comes from an organisation which is itself an employer in our market. There is a strong cultural match between us and we share the same ethos.  As an organisation we need to keep abreast of the changing HR world and Real People does this for us, telling us what we need to know, what to do and when to do it."

 Revolving Doors Agency

 

"It's great to be able to build up a relationship with one person at Real People – and yet have the reassurance that there is a team available as backup.  I'm absolutely delighted with the service: Real People is fantastically thorough"

 HLG

 

"Their support is invaluable - they bring clarity to a situation and tell it as it is!"

 Booktrust

"The support and help that Real People have given us is fantastic.  Whenever I liaise with them, they know straightaway what to do. They’ll see us right through the whole process and then follow up with us at the end to check how it went."

 The Vine Day Centre

 

"They gave me the confidence that what we were doing from an HR perspective was legally correct and demonstrated best practice.  It was a very personalised service which was particular to our organisation. The training courses they delivered for us were of high quality and relevance and were both well-prepared and engaging.”

 Eileen Petrie, Former Customer

 

“Real People are a great HR back up for me: I can call them up whenever I need to and they'll talk me through in detail what I need to do and when.”

 Homeless Link

 

"The impact on us has been immense.  If they weren’t around I’d miss being able to learn from them and I’d miss the specific, detailed conversations I have with clearly experienced and practical HR professionals.  It’s reassuring to know that someone with robust knowledge, credibility and ability is behind you when you make decisions.  Having Real People supporting us has helped our HR approach become more professional and more credible for all stakeholders and, at the same time, given me the reassurance that a situation is being managed professionally, credibly and legally.”

 CHC

 

"We have no HR resource in-house and so the service we get from Real People truly is invaluable"

 LeatherHEAD START

 

"Real People offers fantastic value. I know they’ll respond quickly to me when I seek advice – and that’s great to know.  They go that extra mile in giving a personal undertaking; giving me the time to talk through a situation before offering a personalised solution rather than a generic answer.  They give useful and serious advice but it's more than this as they then go on to give very real, practical and specific ways to implement including tailoring master templates. Their advice is more than just advice - it is practical support."

 Peasholme Charity

 

“The only way Real People could improve on their service is if they were right here in my office with me!”

 Branches

 

“Over time I have learned hugely from Real People to the extent that I now only need support for specific projects rather calling them almost monthly.  They offer real value for money when we look at the time we have saved ourselves from talking through issues with them.”

 Brent Homeless User Group

 

“We chose to work with Real People because of their experience, insight and understanding of the challenges we might face. Helping us through a restructuring, they provided not only sound technical advice but also personal and emotional support to me as they guided me through the demanding process.”

 IFRTD

 

“When researching the market to select an organisation to support us in our HR practice, it became clear that Real People we able to offer us the flexibility of support and payment options that we wanted as well as the option to meet up should we need to. Even though we were not necessarily looking to work with a social enterprise, it’s in total alignment with how we as an organisation like to operate.”

 Anonymous Private Sector Customer

 

"With Real People we get sound HR support from a great team who are always confident, clear and consistent in their advice"

 Cardboard Citizens

 

"The support we get from Real People is invaluable: they’re responsive to the individual needs of our organisation and have a deep and broad knowledge of the sector. Their guidance is such that we understand and are clear about what we need to do and our own responsibilities."

 Friary Drop In

 

The team at Real People are accessible and friendly – which is what you need when you have an issue you want to talk through – and they’re able to take what they know and adapt it to our situation: there’s no ‘one size fits all’ approach."

 Haringey Advisory Group on Alcohol

 

"We knew that working with Real People would mean that we’d have access to a group of people which not only understands the challenges our organisation is likely to face but also our client group as well as staff roles. However, the key strength of working with Real People is the people they employ. They are both knowledgeable and supportive and have a real skill in explaining complicated issues in a meaningful and helpful way. "

 Harrogate Homeless Project

 

Real People designed and delivered a training course for our staff to help our managers develop skills to recruit and select using our Competencies Framework. Their expertise and knowledge of the homelessness sector coupled with their training ability meant that the course was highly effective

 DePaul UK

 

“I’m greatly impressed with everyone I meet from Real People. There seems to be a great integrity about them – how they talk and act. They are passionate about what they do and the value that they can bring to an organisation - a refreshing positivity. Customer care is important to me and, before I even became a customer, their willingness to share their knowledge and go the extra mile was outstanding."

 West London Mission